Products and Services
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Employing proven methodology and audit standards customised for each carrier, our Compliance Assurance solution offers the most comprehensive answer to the immediate and ongoing consumer-facing concerns in the marketplace.
Interception and Audit
IIn-market monitoring—intercepting and auditing services exactly as consumers experience them—constitutes the only way for carriers to mitigate the risks inherent in relationships with third parties interacting with their customers. Covering all types of media, from the Internet and the mobile Internet to print, TV, and more, we identify and report noncompliant, unauthorised, and unscrupulous behaviour to protect carrier businesses and brands and to safeguard carriers’ customers.
Enforcement services complement in-market monitoring effectively, delivering a seamless response to all levels of noncompliance. WMC Global enforcement specialists and customer care representatives work closely with content providers, service providers, developers, and other third parties to bring all their product and service elements into compliance with carrier-specific policies and industry standards.
Market Research Reports
WMC Global employs historical compliance data to bring carriers high-level weekly, biweekly, monthly, and quarterly reporting on the state of the marketplace. In addition, our team of industry experts produces custom research reports to meet client-specific needs.
Developer Programme Enablement
Combining products and services designed expressly to provide business processes for carriers and app stores, our Developer Programme Enablement (DPE) solution supports and monetises the developer community. Effectively, DPE ensures the appropriate levels of business security and customer protection necessary to safeguard carriers and their customers from illicit activity.
Mobile App Certification
Without question, apps bring value to carrier networks and customers, but app characteristics, app access to consumer data, and third-party development increase the risk to carrier businesses and brands. To best meet client individual needs, WMC Global offers options for both lite certification and full certification and for varying levels of carrier and developer support.
Quality and customer experiences affect both business and brand; however, in-house testing can become time consuming and inefficient. Now, carriers can offer mobile developers carrier-grade mobile app and mobile service testing, performed by WMC Global analysts, on physical devices across their supported device and OS base.
Performance Placement System™
Performance Placement System™ (PPS) provides a simple, real-time mechanism for generating immediate, direct revenue by monetising featured sections of consumer-facing media space, such as billboards, storefronts, and Websites. Moreover, this ‘auction for limited-placement opportunities’ model maximises the value of the media space rapidly. Backed by a global business development team, who ensures uptake by targeting third parties directly, PPS also optimises third-party engagement and adoption.
Vetting third parties for business relationships has never been easier than it is with WMC Global. We incorporate business background, technical affiliation, and compliance and refund histories analyses into an all-inclusive report that informs clients concerning the integrity of prospective partners.
Our Revenue Protection solution comprises a comprehensive product suite to ensure that third-party business relationships optimise revenue and enhance customer experiences.
Highly trained WMC Global analysts evaluate product and service quality against carrier-specific polices and industry standards to identify potential risks to carrier businesses before third parties are permitted access to carrier brands and customers. Our four-part certification process investigates the legitimacy of third-party programmes, guarding proactively against customer abuse and fraud.
Programmes that demonstrate a history of noncompliance often can be rehabilitated with our Rehabilitation Environment for Habitual Anomalous Behaviour, otherwise known as REHAB. REHAB’s ongoing, in-depth monitoring encompasses all aspects of the customer experience and allows carriers to make crucial decisions regarding their business relationships with third parties.
By observing real-time subscriber data (e.g., traffic spikes) and comparing them with historical and known behavioural patterns, we help clients understand what’s happening on their network. Monitoring for fraud and potential fraud indicators allows for rapid, prudent decisions that can prove critical to business security.
Billing Inaccuracies Reports
Third-party businesses frequently fail to bill customers accurately, consistently, or both. Employing in-market monitoring, we have observed early billing and overbilling, which result in increased customer costs and decreased customer satisfaction, and underbilling, which results in preventable revenue leakage. So, we research and report on third-party billing activities affecting carriers’ customers and bottom line.